Contact Us
Got a question about one of our reviews, spotted something that's changed at a poker site, or just want to flag feedback? Here's how to reach the team behind house-energy.com, and what we can (and can't) help with.
How to reach us
The quickest way to contact us is by email. Send your message to [email protected] and we'll aim to get back to you as soon as we can. Please include as much detail as possible — if your message relates to a specific poker site, a bonus offer, or a page on this site, a link or screenshot helps us look into it faster.
What we can help with
- Corrections — if a welcome bonus, deposit method, or licensing detail on one of our pages looks out of date, tell us and we'll check it against the operator's current terms.
- General feedback on our reviews, rankings, or how we've compared sites like Coinpoker, Americas Card Room, Ignition, Bovada or the other operators listed on this site.
- Suggestions for topics or poker sites you'd like us to look at.
- Press and partnership enquiries.
What we can't help with
We're an independent review and comparison site — we don't operate any poker room, hold player funds, or process deposits and withdrawals. If your enquiry is about a specific account, a missing deposit, a bonus that hasn't credited, or identity verification (KYC), that has to go through the poker site itself, using the support channel listed on its own website or app. We're not able to access account details or intervene in disputes between a player and an operator.
Similarly, if you have questions about our editorial approach or how offers on this site are chosen, see our About Us page for background on who we are and how we work.
A note on how we're funded
Poker Sites may earn a commission when readers sign up to a poker site through links on this site. This doesn't cost you anything extra, and it doesn't influence how sites are ranked or reviewed — commercial relationships never decide position on our comparison pages. If you'd like more detail on this, feel free to ask when you write in.
If you're concerned about your gambling
If you're contacting us because poker has started to feel like a problem — for you or someone you know — please don't wait on a reply from us first. Call or text 1-800-GAMBLER, available across the US, or visit our Responsible Gambling page for state-specific resources and self-exclusion information. Online poker for real money is intended for players aged 21 and over in states where it's regulated (18+ in some jurisdictions), and it should always be treated as entertainment, never as a way to make money or cover financial shortfalls.
Before you write in
A few quick checks that might save you a round-trip email:
- For questions about a specific bonus's terms — wagering requirements, time limits, eligible games — check the offer details on the poker site's own promotions page, since terms can change after we publish.
- For questions about whether a site is available in your state, check the operator's own geolocation or eligibility page, since US online poker availability varies by state and can change.
- For general site terms covering how house-energy.com operates, see our Terms and Conditions.
We read every message that comes in, even if it takes us a little while to reply. Thanks for taking the time to reach out.